Suspected incidents of identity theft should be reported to your local law enforcement, your state’s attorney general, and/or the Federal Trade Commission. We encourage all our customers who believe they may be affected by this incident to monitor their card statements and review their free credit report, and otherwise remain vigilant for suspected incidents of fraud or identity theft. Additional information for residents of certain states appears below, in keeping with these states’ legal requirements. Sears does not have sufficient information to identify the customers with declined orders, and therefore provides this update to help inform all potentially affected customers about the incident. Sears has already provided email notices to customers who completed an order affected by the incident, and will also be mailing notification letters to such customers during the week of April 23, 2018.Ĭustomers who attempted to place this type of order, but the payment card was declined, may also have been affected. On March 26, 2018, Sears discovered that the malicious script could have collected the names, addresses, and payment card information of customers who placed or attempted to place orders on the or websites between Septemand October 12, 2017, and entered their payment card information manually on the checkout screen. Please read this entire notice.Īs explained in our initial posting (below), Sears is investigating an incident in which an unauthorized individual incorporated a malicious script into code used by a vendor to provide services on and. We are updating this notice to provide potentially affected individuals with additional information about the recent data security incident suffered by a vendor for and, and about the measures you can take to protect yourself against fraud and identity theft. Updated April 26th Frequently Asked Questions» Update on Data Security Incident
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